Terms and Conditions
1. General conditions
Regulations define terms and conditions of reservations and rental of hotel accommodation offered through http://exclusiveapartments.pl. Making reservation by the Client is equivalent to reading and accepting below regulations. Reservation is a conclusion of an accommodation rental agreement between Exclusive Apartments and the Customer under the conditions specified in below regulations and price list.
2. Rental agreement
The agreement between Exclusive Apartments and the Customer covers only rental of the apartment. Travel itinerary and Guest’s activities during the stay are not arranged by the Hotel and are the sole responsibility of the Customer. Apartment rental includes utilities (gas, electricity, water) and final cleaning. Exclusive Apartments will charge no additional fees beyond those indicated on the website. All apartments are furnished and have fully equipped kitchenettes. Exclusive Apartments offers hotel linens and towels with no extra charge.
Reservations can be made by telephone, by sending email to email@example.com, through the booking engine available on htt://ea.warszawa.pl, or in person in Exclusive Apartments Reception.
Telephone booking requires further confirmation by e-mail, lack of this action:
- if booking was made on arrival day – will cause booking cancellation at 6 p.m.
- if booking was made in at least one day in advance – will cause booking cancellation after 24H from the phone conversation.
To make a reservation please specify:
- date of arrival and departure
- planned arrival time
- number of persons to stay in the booked apartment
- first and last name
- telephone number
- invoice details, if invoice will be requested
4. Reservation Guarantee:
Reservation will need to be guaranteed:
- By credit card (full number, expiry date and CVC/CVV code will have to be given), or
- By prepaying within three days the amount equivalent to 100% of the first night
Nonrefundable rate, special rates:
All reservations are to be fully prepaid by:
- Charging the credit card given during the making of the reservation, or
- Prepaying the full amount for the reservation to the Exclusive World Sp. z o.o. bank account
We reserve the right to preauthorize the credit card given by the Guest for the purpose of guaranteeing the reservation.
5. Cancellation terms:
Standard rate: Free cancellation possible until 18:00 on the day of arrival. If cancelled later, and in case of a no-show, 100% of the first night will be charged.
Nonrefundable rate, special rate: In case the reservation is cancelled or modified, full price of the reservation will be charged. In case of a no-show full price of the reservation will be charged.
5. Hotel day (check-in / check-out time)
Check-in starts at 2 p.m. on the day of arrival, check-out until 11 a.m. on the departure day.
Early check-in: subject to availability, possible only after consulting Exclusive Apartments reception, service not guaranteed
Late check-out: subject to availability, possible only after consulting Exclusive Apartments reception, service not guaranteed, additional fees apply as follows:
• Extension of stay till 2 p.m. fee of 25% of daily rate.
• Extension of stay till 6 p.m. fee of 50% of daily rate.
7. Check-in procedure (key collection and payment)
During check-in Guest are required to show a valid picture ID and credit card with expiry date and CVC/CVV code as a guarantee for rented, fully-equipped apartment. In case the Guest can provide Exclusive Apartments with a valid credit card, cash deposit in the amount of 500 PLN may be required
If the Guest is not able to provide his own credit card, Hotel is authorised to require a money deposit in amount of 500 PLN, given back to the Guest while check out.
Exclusive Apartments reserves the right to refuse check-in in case:
- The Guest does not have a valid picture ID
- The Guest is under the influence of alcohol or other substances
- The Guest has violated Exclusive Apartments Terms and Conditions during the last stay
Exclusive Apartments hours of operation:
Monday – Friday 09:00-22:00
Saturday – Sunday & Holidays 10:00-17:00
Within the regular hours of operation, Guests can collect the keys at the Exclusive Apartments Reception
( 2 Bagno St, #10, 3rd floor, 00-112 Warsaw). Keys to the apartment(s) will be issued only after the payment of the remaining balance for the entire stay.
Arrival at night and key collection at the apartment
There is possibility to collect the keys at the apartment at any time of the day. Such reservation must be guaranteed with a credit card (by providing card number, expiry date and CVC/CVV number). Reservation may be cancelled no later than one day before arrival. On the arrival day before delivering the keys to the place of accommodation, Hotel will charge Guests’ credit card for the entire stay.
Guests arriving after Reception working hours are required to guarantee their reservation with a credit card (by providing card number, expiry date and CVC/CVV number). Such reservation may be cancelled at least one day before arrival. On the arrival day before delivering the keys to the place of accommodation Hotel will charge Guests’ credit card for the entire stay.
During the check-in Guests will be informed how to return the keys. This information will also be included on the instructions given during the check-in process.
Loss of keys results with a fine of 300 PLN.
Loss of parking access card or remote control results with a fine of 100 PLN per each lost item.
9. Silence at night
Guests are obligated to obey the principles of good neighborhood, especially the rule of silence at night hours between 10 in the evening and 6 in the morning. In case of disturbance, Exclusive Apartments has the right to impose a penalty in the amount of 1000 PLN.
10. Responsibility for the apartment
Guests are obligated to maintain the apartment in the same condition as on arrival day. Guest are obligated to check the condition of the apartment and report any damages or issues on the day of the check-in. In case no damages or issues are reported on the day of the check-in, it is acknowledged that the apartment was free of any damages or issues.
- In case of damage of the apartment guest is required to pay compensation to fully cover the value of losses. Payment must be done before departure directly to the person responsible for the keys.
- Every time exiting the apartment Guest is requested to close all windows and door locks.
Smoking is not allowed in the apartments. Violating this rule will result in a penalty of 1000 PLN.
12. Price changes
We reserve the right to increase without notice public rates during trade periods, high season, special events an public holidays. Full prepayment may be required in such periods. Special reservation conditions, i.e. minimum length of stay, may be required as well as special cancellation conditions may be imposed.
13. Children at Exclusive Apartments
Children up to the age of 10 may stay complimentary with their parents, provided they are using existing bedding. Older children and additional adults – fee of 50 PLN per day per person (extra bed is included in rate). Infant beds/cots are available – fee of 20 PLN per day per unit applies.
14. Pets, animals
Animals are not accepted.
15. Force majeure
In case of unforeseen circumstances which effects can’t be eliminated immediately, Exclusive Apartments reserves the right to offer the Guest a substitute accommodation similar to the booked one. In case of event of force majeure Exclusive Apartments has right to terminate the agreement. This also applies to situations in which the Guests’ security or Guests’ property will not be safe, for reasons beyond Exclusive Apartments. Amount paid by the Client shall be immediately refunded, less the fee for services already rendered.
16. Technical failures
Exclusive Apartments will remove any defects arising in the apartment without delay, and as soon as possible – within 24 hours from the time of notification of failure, unless the situation requires more time. Failure resulting from factors beyond the Exclusive Apartments (delivery of media including the Internet, equipment failures found in the apartment) do not constitute a reason for cancellation of a reservation – the Customer is obliged to pay for the entire reservation.
17. Security deposit
Exclusive Apartments reserves the right to pre-authorize Guest’s credit card during check-in or to require a cash deposit in the amount of 500 PLN as a guarantee for the apartment. Cash deposit is returned in full amount on the day of departure, provided there are no damages to the apartment.
18. Personal data
Personal information (e-mail address) provided by the Customer will be used only for the purpose of reservation and to communicate seasonal promotions. The data will not be given or sold to any third party. Client has the right to resign from receiving the seasonal promotions newsletter.
19. Dispute settling
Polish law is applicable to any disputes between Exclusive Apartments and the Customer. Disputes will be settled by the court of factual jurisdiction, and local jurisdiction to Exclusive Apartments seat.
20. Final provisions
- Number of Guests staying in the apartment can’t be larger than the number indicated on the registration form. In case of exceeding this number Exclusive Apartments has the right to charge a fee for each additional person or terminate the reservation immediately without refund.
- Please do not leave valuable belongings in the apartment – Exclusive Apartments does not take responsibility for any loss or damage.
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